Shipping policy

We ship across Australia and New Zealand. Prices display in your local currency. Australian prices include GST. Shipping is free across Australia and New Zealand on every order, and every parcel is tracked.

Standard

complimentary

Delivery is complimentary on every order across Australia and New Zealand, with no minimum. It applies to every piece we sell.

How your piece reaches you

Every piece is crafted to order and checked by hand in Sydney before it is boxed and sent to you. Each one is packaged individually, and the utmost care is taken with every order to make sure it is perfect. Most orders arrive within five business days. New Zealand orders usually arrive within seven business days. You get an email with tracking the moment a piece is on its way.

One shipping speed

We offer a single Standard service, sent from Sydney once your piece has been checked and boxed. The delivery window above is the one that applies. If a date matters, email hello@amaurine.com before you order and we will tell you honestly whether we can meet it.

What you pay is what you pay

The price at checkout is the whole price. GST is included in it.

Every piece travels to you from Sydney, and there is nothing to pay the courier on the doorstep. New Zealand orders under NZ$1,000 arrive with nothing further to pay; above NZ$1,000, New Zealand Customs may collect GST, duty and a processing fee before delivery. If a parcel is ever held and something is asked of you, forward it to hello@amaurine.com and we will sort it out.

Tracking

Every order ships with tracking. If the tracking has not moved in a few days, email hello@amaurine.com with your order number and we will chase it. We will keep chasing it until it is resolved, and if a parcel is genuinely lost in transit we replace or refund it.

Addresses

We send to the address on the order, so it is worth a second look before you pay. If you need to change it, email us before the dispatch confirmation lands and we will do our best.

PO boxes and parcel lockers are both fine.

Delays

Couriers have bad weeks. Weather, peak season and public holidays all move dates, and we will tell you the moment we know something has gone sideways rather than wait for you to ask.

Overseas

We ship to Australia and New Zealand. If you are somewhere else and would like a piece, write to hello@amaurine.com and we will tell you what is possible.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including a guarantee that goods will be delivered within a reasonable time. Nothing on this page limits those rights.