Refund policy

Thirty days, on every piece we sell. If you change your mind, tell us within thirty days of the day your order arrives and we will take it back. One rule, whatever you bought.

That offer is ours, freely given, and it sits on top of your rights under the Australian Consumer Law. It does not replace them. Nothing on this page limits them.

Thirty days is the window for changing your mind. If a piece is faulty, damaged or not as described, that is not a change of mind, the thirty days does not apply to it, and your rights run for as long as the law says they do. That part of this page is further down and it is the part that matters most.

All prices are in Australian dollars and include GST.

Twelve-month craftsmanship warranty. If a piece fails in normal wear within twelve months — clasp, setting, finish — we repair or replace it. Write to hello@amaurine.com with your order number. This sits alongside, and does not replace, your rights under the Australian Consumer Law.

Changing your mind

Email hello@amaurine.com with your order number and the piece you are returning.
We reply with a return address in Australia and how to send it. Everything comes back to us in Sydney.
The piece comes back unworn, in the packaging it arrived in, with the pouch and any cards that came with it.
We refund to the original payment method within three business days of the piece reaching us. Your bank usually posts it within another three to five.

Return postage on a change of mind is yours. We refund the price you paid for the piece. The delivery charge you paid on the original order is not refunded on a change of mind.

Pierced earrings come back sealed. Once the hygiene seal on the packaging is broken we cannot resell them, so change-of-mind returns close at that point. A faulty pair is a different matter and is always covered — see below.

Sale pieces return on exactly the same terms as everything else.

Every piece, one rule. Every piece is checked by hand in Sydney before it is boxed and sent to you, and every piece comes back the same way: thirty days, same address in Sydney, same process.

If something is wrong with a piece

Email hello@amaurine.com with your order number and a photograph.

If the fault is a major one, the choice is yours, not ours: tell us whether you want a refund or a replacement, and you can also claim compensation for any other reasonably foreseeable loss. If it is a smaller fault, we may repair it, replace it or refund it, and we will tell you which we are doing before we do it. If it cannot be repaired within a reasonable time, the choice returns to you.

We pay the postage both ways, and where you are refunded we refund the delivery charge from the original order too.

The thirty days above has nothing to do with this section. A faulty, damaged or not-as-described piece is not a change of mind, and the change-of-mind window does not limit it in any way. Your consumer guarantee rights on such a piece run for as long as is reasonable for jewellery of that kind and that price — which is very often months or years after you bought it — and they apply whether or not you still have the box, and whether or not thirty days has passed.

Tell us whenever you find it. We would always rather hear about it late than not at all.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

You may also be entitled to a remedy if a piece is not fit for a purpose you told us about, does not match its description, or is not delivered within a reasonable time.

If you would like to know more, the Australian Competition and Consumer Commission publishes plain guidance at accc.gov.au.

Cancelling before dispatch

If your order has not been dispatched, email us and we will cancel it and refund you in full.

Write to us: hello@amaurine.com. We answer within one business day, Sydney time.